Should you buy your tenants a move in gift? One thing we realize in the apartment business is that there is a lot of competition. We also realize that great tenants have choices. When a great tenant moves into one of our properties we feel very fortunate. The next...
Life in multi family, is like having multiple families I am not sure if Shelly planned this, but today when we were making our plan for the day, a great quote slipped out. Shelly said “Life in multi-family, is like having multiple families”. I thought it was a pretty...
How to write a great rental ad A well written rental ad can mean the difference in finding a tenant quickly and having a vacancy. Shelly and I are continuously tweaking our rental ad procedure. We have tried things that work and things that do not. We have also...
How to provide exceptional customer service Customer service is a term we hear a lot. I often here more stories of poor customer service, rather than great customer service. If you are in any type of business it is important to realize that an angry customer is much...
Move in, move out inspection process Inspection All property managers and landlords should use a move in / move out inspection report. It is another piece of the landlord and tenant communication puzzle. In Nova Scotia and several other provinces and states...
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